Refund Policy
Effective Date: [Insert Date]
At The Glade Design, we strive to provide high-quality design services and digital products. Please read our refund policy carefully before making a purchase.
Our business serves customers worldwide. Australian Consumer Law (ACL) applies to purchases made by Australian consumers, while customers outside Australia are subject to the terms below unless local consumer laws provide otherwise.
1. Interior Design Consultation
Our consultations are professional services that involve preparation, expertise, and reserved appointment time.
Before the consultation
- More than 48 hours: Full refund minus any non-refundable payment processing fees.
- 24–48 hours: One free reschedule or 50% refund.
- Less than 24 hours: No refund.
Missed appointments
If you do not attend your scheduled consultation without prior notice, the consultation fee is non-refundable.
During or after the consultation
Once a consultation has commenced or has been completed, refunds are not available.
If we are unable to provide the consultation due to unforeseen circumstances on our end, you may choose either:
- a full refund; or
- a rescheduled appointment.
2. Floor Plan Review / Layout Fix Service
This service includes professional design analysis, customised recommendations, and time spent reviewing your submitted plans.
Before work has commenced
If you request cancellation before we begin reviewing your project, a full refund will be provided.
After work has commenced
Once work has begun—including reviewing your plans, preparing concepts, sketches, notes, or recommendations—the order becomes non-refundable.
Customer Information
Please ensure all measurements, drawings, photographs, and project information provided are accurate.
The Glade Design is not responsible for design outcomes resulting from inaccurate or incomplete information supplied by the customer.
3. Digital Products
This includes downloadable products such as layout guides, eBooks, templates, PDFs, and digital resources.
Because digital products are delivered immediately after purchase, all digital product sales are final.
Refunds, exchanges, or cancellations are not available after purchase, except where required by Australian Consumer Law.
If you experience technical issues accessing your purchase, please contact us and we will gladly assist.
4. Gift Cards (if applicable)
Gift cards are non-refundable and cannot be exchanged for cash unless required by law.
5. Australian Consumer Law
Nothing in this Refund Policy excludes or limits any rights you may have under the Australian Consumer Law.
If a product or service has a major problem or does not meet consumer guarantees required under Australian law, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.
6. Overseas Customers
For customers outside Australia, purchases are subject to this Refund Policy unless mandatory consumer protection laws in your country provide otherwise.
Customers are responsible for ensuring that our services and digital products are suitable for their intended use before purchasing.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
The Glade Design
Email: Jacqueline@thegladedesign.com